Returns & Refunds
Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return eligible items within 14 days of delivery for a full refund or exchange.
Eligible for Return
Not Eligible for Return
How to Return an Item
- 1.
Contact Us
Email us at contact@siemplace.com or call +237 653 28 26 76 with your order number
- 2.
Get Authorization
We'll provide you with a return authorization number and instructions
- 3.
Pack the Item
Securely pack the item in its original packaging with all accessories
- 4.
Ship It Back
Send the package using our prepaid return label (if provided)
Refund Timeline
Processing: Once we receive your return, we'll inspect it and process your refund within 3-5 business days
Refund method: Refunds will be issued to your original payment method
Delivery: Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear
Need Help?
Our customer service team is here to assist you with returns and refunds.
Email: contact@siemplace.com
Phone: +237 653 28 26 76
Hours: Monday - Saturday, 8AM - 6PM